Drawing on our international expertise to ensure an effective and highly competitive range of products, the home energy business has been designed to provide an excellent experience to customers at every stage of the customer journey, in a transparent way, and to bring new Connected Home innovation to the UK.

This UK project is a part of our BtoC strategy, aimed at extending the residential customer base and providing customers with innovative home products and services, beside commodities, whilst taking advantage on our customer experience and digitalization.

All group experiences have been leveraged to make the market launch a success. As Paul Rawson (CEO Energy  Solution UK) explains :”I do believe this program has been an excellent work of Métier BtoC, UK BU and others (France, Belgium, the Netherlands, US, Australia) supporting – so a really good example of how the Métier can facilitate an initiative“.

As part of our commitment, we are the first UK supplier to commit to rolling customers onto the cheapest available tariff at the end of their fixed term plan. In Summer 2017, we will also launch Tracker, an innovative product designed to align retail and wholesale prices like never before, reflecting the wholesale price changes in the price that customers pay. It will align customer bills with the real price of energy, bringing a new level of price fairness and transparency to UK customers.

Our Group’s approach to home energy is also focused on renewables: all of our plans offer 100% renewable at no extra cost, like in France for the new plans since a few months. Besides, for all customers that sign up to the Green tariff, we will make a donation to a community initiative scheme that invests in local sustainability projects.

Judith Hartmann, Executive Vice President of ENGIE, in charge of the UK and North America business units, Chief Financial Officer, said: “The launch of ENGIE’s home energy business in the UK is a natural extension of our BtoB energy and services activities in the country, reaffirming our long-term commitment to the UK. With the combination of our knowledge of the country and our global expertise in BtoC solutions, we are convinced we can provide something new to energy customers in the UK: a fair, clear and transparent pricing along with plans to save money and energy in a sustainable way.”

Globally, our Group is already a leading domestic supplier, serving over 16 million homes with 10,000 employees in this field. This launch in the UK is in line with our ambition to develop integrated customer solutions globally, one of our three growth engines. We aim at continuing to develop our retail activities both by strengthening our positions in some regions and by entering into new countries, such as the UK. By 2020, we intend to increase our BtoC contracts portfolio by 30% and our BtoC EBITDA by 50%.

Our Group has been operating in the UK for the past 30 years and employs 20,000 people across the country. One of the UK’s top suppliers of electricity and gas to UK businesses, we are a major independent power producer and provide a range of outsourced services to the public and private sectors over 14,000 UK sites. The UK home energy business will extend our opportunities for engagement with local communities, helping local authorities provide cost effective, reliable energy schemes to residents and provide the platform to reduce fuel poverty and improve community energy services.